Frequently Asked Questions

SUMMER & MARCH BREAK CAMP QUESTIONS

WHAT IS YOUR CAMP CANCELLATION POLICY?

If you wish to or need to cancel we require 21 days advance notice prior to the start date of any session in question.

Without this 21 days notice we are not able to provide a refund.

If you don't provide us with 21 days notice there will be a cancellation fee of $25 per week per child.

If your cancellation does not give us 21 days notice but is related to illness we will only be able to refund with a doctors note and if we are able to refill your spot prior to the start of the session in question.

GENERAL ILLNESS RELATED CANCELLATION POLICY

We understand that health-related situations can come up suddenly and that this could impact your child’s ability to attend our program. With this in mind, we want to be sure that you register with a clear understanding of what registering with us means in the context of cancellations and refunds.

We can only transfer your registration to a future week that has space available in it as we are not able to provide any kind of refund for a last minute change due to illness. This kind of change to another week of the same camp year can only be done with a physician’s note as per our cancellation and refund policy.

WILL MY CHILD BE ABLE TO BE IN THE SAME GROUP AS THEIR FRIENDS?

We will try to put friends together in similar groups depending on ages and number of campers participating. Please put the name of the buddy that they would want to be with in our comment section during registration.

WILL THE STAFF HELP MY CHILD WITH SUNSCREEN, BUG SPRAY, LUNCH, AND KEEPING TRACK OF THEIR BELONGINGS?

We do the very best that we can in this regard.  Please ensure that you send your camper already set for a successful morning with sunscreen (pre-applied if possible) and bug spray.  If you are not ordering our optional hot lunch please send a lunch and 2 snacks. Please label all of their belongings for us to easily identify any lost items.

DOES MY CHILD NEED TO BRING MONEY TO CAMP?

We do have a snack shack and so you are welcome to send money along with your child(ren) for a treat that we sell here on site. Bringing money is not mandatory and not all campers participate in this part of what we have to offer. Some of the items we will be selling are freezies, chips, granola bars, marshmallow squares, and candy. We will be limiting children to only 1 sugary item a day.

WHAT IF I NEED TO PICK UP MY CHILD EARLY FROM CAMP OR DROP THEM OFF LATE?

If Dropping a child off late please email us at kidzcanplay@gmail.com

Early pick up must be arranged with our admin at kidzcanplay@gmail.com or (416) 418-8514.

MY CHILD HAS MEDICATION/SPECIAL NEEDS/BEHAVIORAL ISSUES OR A DIETARY CONCERN - HOW DO I LET YOU KNOW ABOUT THIS?

You must fill in this information upon registration. Failure to inform us about an issue that we need to be aware of in order to take the best care of your camper that we can, may result in the cancellation of any given registration. Please ensure that we are aware of how to best cater to your child’s needs.

CAN MY CHILD USE THEIR ELECTRONIC DEVICES AT CAMP?

No-we do not allow electronics at camp. If your camper brings a device from home and is not able to leave it alone during the camp day, we will ask your child to put the device in their backpacks or they can give it to us for safekeeping in our office. Please note that we are not responsible for any lost or damaged items that your child brings to camp. We ask for your support by asking you not to send the device.

Sign In & Out System

At Kidz Can Play, we have a proven and safe system in place for signing campers in and out. No camper leaves the premises without a parent or guardian signing them out. Parents are required to show official identification upon pickup if asked of their children and have to be on the list of authorized personnel. If you need to add somebody to the pick up list, please submit this in writing by emailing us at kidzcanplay@gmail.com

Kidz Can Play is not liable for any children until they are signed-in to our care by the parent or guardian or other authorized person listed on the authorization list.

KIDS WHO REQUIRE SUPPORT TO STAY SAFE AND HEALTHY AND THRIVE AT CAMP OR SPORTS PROGRAMS

If your camper needs one on one support you must email us on or prior to March 1 for Summer Camp or December 1st for March Break Camp in order to begin the process of finding support staff for your camper. If you miss this deadline, you will need to consider registration for the following year.

BEHAVIOUR

In all programs at Kidz Can Play Inc. the acquisition of skills and high-quality experiences are important. As such, we expect each camper to learn, and to have fun. Along with the teaching of skills, we will also teach, expect, and celebrate demonstration in sportsmanship, positive character, and respect for others. At the beginning of each program, the campers help us co-create a list of behavioural agreements that we will all adhere to for the duration of the camp program. Campers are expected to demonstrate basic respect for the dignity and rights of others. Camp Directors Chris Stilos and Peter-Chris Tsioros reserve the right to implement an established process and/or suspend and/or terminate the stay of any camper, without refund, who violates the camper Code of Conduct based on the following guidelines: zero tolerance of physical or psychological abuse/bullying; lack of respect for camp property and the property of others; behaviour that requires supervision beyond a reasonable level or behaviour deemed inappropriate by Kidz Can Play Inc. staff. Please remember that the rules and regulations exist to enable our programs/camps to run smoothly and create a safe and enjoyable environment for each and every child. Please take the time to review these expectations with your child(ren).

BULLYING POLICY

Kidz Can Play is dedicated to maintaining a safe and supportive environment in all of their programs and camps, which means we have a zero-tolerance policy for bullying. In the event of an incident, the coach will meet with both the aggressor and victim after the first strike. Should a second strike occur, the aggressor may be separated from the group or given a different activity. If there is a third strike, the aggressor will be expelled from camp and any future Kidz Can Play Sports program. Extreme cases of bullying will not be subject to the three-strike rule and will result in immediate expulsion.

In all programs at Kidz Can Play Inc. the acquisition of skills and high-quality experiences are important. As such, we expect each camper to learn, and to have fun. Along with the teaching of skills, we will also teach, expect, and celebrate demonstration in sportsmanship, positive character, and respect for others. At the beginning of each program, the campers help us co-create a list of behavioural agreements that we will all adhere to for the duration of the camp program. Campers are expected to demonstrate basic respect for the dignity and rights of others. Camp Directors Chris Stilos and Peter-Chris Tsioros reserve the right to implement an established process and/or suspend and/or terminate the stay of any camper, without refund, who violates the camper Code of Conduct based on the following guidelines: zero tolerance of physical or psychological abuse/bullying; lack of respect for camp property and the property of others; behaviour that requires supervision beyond a reasonable level or behaviour deemed inappropriate by Kidz Can Play Inc. staff. Please remember that the rules and regulations exist to enable our programs/camps to run smoothly and create a safe and enjoyable environment for each and every child. Please take the time to review these expectations with your child(ren).

SPORTS PROGRAM QUESTIONS

Cancellation of Sport Program

Sport programs require a minimum of 7 students in order to function as designed. If the minimum number of registrations for a specific program is not met, said program may be canceled anytime the week before the program is to begin.

We will provide as much notice as possible about the cancellation of the program, however, this may be on the Friday before the start of the program. If a program is canceled, the participants will be given the opportunity to choose an alternative program. A refund for any program with additional fees that have been canceled will be provided, however, if requested to cancel.

KIDS WHO REQUIRE SUPPORT TO STAY SAFE AND HEALTHY AND THRIVE AT OUR SPORTS PROGRAMS

If your child needs one on one support you must email us 1 month before the start of a sport program in order to begin the process of finding support staff for your child. If you miss this deadline, you will need to consider registration for the following session or year.

BULLYING POLICY

Kidz Can Play is dedicated to maintaining a safe and supportive environment in all of their programs and camps, which means we have a zero-tolerance policy for bullying. In the event of an incident, the coach will meet with both the aggressor and victim after the first strike. Should a second strike occur, the aggressor may be separated from the group or given a different activity. If there is a third strike, the aggressor will be expelled from the sport program and any future Kidz Can Play Sports program. Extreme cases of bullying will not be subject to the three-strike rule and will result in immediate expulsion.

In all programs at Kidz Can Play Inc. the acquisition of skills and high-quality experiences are important. As such, we expect each camper to learn, and to have fun. Along with the teaching of skills, we will also teach, expect, and celebrate demonstration in sportsmanship, positive character, and respect for others. At the beginning of each program, the campers help us co-create a list of behavioural agreements that we will all adhere to for the duration of the camp program. Campers are expected to demonstrate basic respect for the dignity and rights of others. Program Directors Chris Stilos and Peter-Chris Tsioros reserve the right to implement an established process and/or suspend and/or terminate the stay of any camper, without refund, who violates the camper Code of Conduct based on the following guidelines: zero tolerance of physical or psychological abuse/bullying; lack of respect for camp property and the property of others; behaviour that requires supervision beyond a reasonable level or behaviour deemed inappropriate by Kidz Can Play Inc. staff. Please remember that the rules and regulations exist to enable our programs/camps to run smoothly and create a safe and enjoyable environment for each and every child. Please take the time to review these expectations with your child(ren).

BEHAVIOUR

In all programs at Kidz Can Play Inc. the acquisition of skills and high-quality experiences are important. As such, we expect each camper to learn, and to have fun. Along with the teaching of skills, we will also teach, expect, and celebrate demonstration in sportsmanship, positive character, and respect for others. At the beginning of each program, the campers help us co-create a list of behavioural agreements that we will all adhere to for the duration of the camp program. Campers are expected to demonstrate basic respect for the dignity and rights of others. Camp Directors Chris Stilos and Peter-Chris Tsioros reserve the right to implement an established process and/or suspend and/or terminate the stay of any camper, without refund, who violates the camper Code of Conduct based on the following guidelines: zero tolerance of physical or psychological abuse/bullying; lack of respect for camp property and the property of others; behaviour that requires supervision beyond a reasonable level or behaviour deemed inappropriate by Kidz Can Play Inc. staff. Please remember that the rules and regulations exist to enable our programs/camps to run smoothly and create a safe and enjoyable environment for each and every child. Please take the time to review these expectations with your child(ren).